Legal · Privacy

Data Deletion Request

How to request deletion of your RemindPaisa account or any personal data we hold about you.

Last updated: June 17, 2026 · Operated by AASHVIRA TECH SOLUTIONS LLP

How to request deletion

To request deletion of your account or data, email security@remindpaisa.com.

What we can delete

RemindPaisa holds two kinds of personal data, and who can delete each one is different:

  • Your account data — your owner profile, business details, and login. RemindPaisa is the data fiduciary for this, so we can delete it for you on request.
  • Your customers' data — the people you added to send reminders to. The business that added them is the data fiduciary; RemindPaisa only acts as a data processor on its behalf. This data is deleted by the business that added it, not by RemindPaisa directly.

If you own a RemindPaisa account

Email us from the address registered to your account to close and delete it. Please include:

  • The email address or mobile number registered to your account
  • Your business name
  • Whether you want your whole account closed, or only specific account details removed

What happens next:

  • We acknowledge your request within 3 business days.
  • We verify your identity, typically by confirming your registered email address.
  • We delete your account and account data within 30 days, except records we are legally required to keep (for example, billing records under the GST Act and Income Tax Act).
  • We confirm by email once it is done.

If you want a customer record deleted

If you run a business on RemindPaisa and want to remove a customer you added, you can do it yourself inside the app — open the customer and delete or archive the record. That data is yours to manage, so you do not need to email us to delete it.

If a business sent you a reminder

If a business that uses RemindPaisa sent you a payment reminder and you want your data deleted, RemindPaisa cannot delete it directly — the business that added you controls that data and must delete it. Contact that business and ask them to remove your record. If you cannot reach them, email security@remindpaisa.com and we will forward your request to them. To stop receiving reminders immediately, reply STOP to any WhatsApp or SMS message.

Related

For more on your data rights, see our Privacy Policy, DPDP Act Compliance page, and Terms of Service.